Terms and Conditions

Welcome to Parquip Hose and Hydraulics Limited.

 

Please read these terms and conditions carefully.

 

By using the website you agree to be bound by these terms.

 

PRIVACY POLICY The information we collect from you when you place an order is for billing and delivery purposes and for contacting you should we have a query.

Parquip Ltd will not pass on your personal details to a third party and you will only be contacted again if you have requested to receive Newsletters or other information from us.

INVOICE TERMS - Goods remain the property of Parquip Ltd until paid in full.  Invoices to be paid 30 days from invoice date. (Account Customers)

CREDIT LIMIT- The maximum allowed is £5,000 which is to be paid strictly 30 days after Invoice date.  On reaching this amount the account will be put on stop until payment is received. (Account Customers)

PRICES All prices are in pounds sterling. Every effort will be made to show the correct prices on this online shop. However, we reserve the right to amend prices and discontinue any items as necessary.

AVAILABILITY All products are subject to availability and may be withdrawn at any time. We aim to keep stocks of all items offered on this online shop but if your order cannot be fulfilled you will be informed and we will advise you of the expected delivery date.

TAX CHARGES VAT at 20% is added to all products on this site and is payable on all orders made from the UK or the European Union. All other orders are exempt from VAT. This will be confirmed before processing your order.

CUSTOMS Goods sent outside the UK may be subject to import duties and taxes and these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by the customer. We have no control over these charges and do not know what they may be as customs policies vary from country to country. You can find full details by contacting your local customs officer.

PAYMENTS Debit or Credit cards - can be used to make payments over the phone only. Cards are not debited until goods are ready for despatch. Cheques – please allow 10 days for your cheque to clear. Cheques should be made payable to Parquip Limited.

CREDIT CARD SECURITY . Your card details are automatically deleted once your payment has been made and the details are not stored elsewhere. Therefore you will need to supply card details with each order or when requesting a refund.

PLACING ORDERS Please follow the easy steps as indicated on the online shop. After placing an order you will be sent an email confirming receipt of the order and with the order details. Once the goods are ready for despatch, your card will then be charged.

DELIVERY Wherever possible we aim to despatch orders within 48 hours of receiving an order (excluding weekends). If there is to be a delay in sending your goods we will inform you via email

DAMAGED & UN-DELIVERED GOODS Where parcels are received damaged on arrival please specify against your signature and inform us immediately. For UK mainland orders please inform us if you do not receive your order within 3 days of despatch (other destinations may take a little longer). No claims for damaged or un-delivered goods will be considered when more than 5 working days have passed since the date of despatch.

INSTALLATION - All products supplied by Parquip Ltd should be installed or fitted, by the relevant persons who hold the current Qualifications or Certificates to Guarantee their work.  Parquip Ltd will not accept any responsability to damage/injury caused by faulty installations.

WARRANTY - NO Warranty is given by Parquip Ltd, only to pass on what is stated by the Suppliers of Products.  Parquip Ltd is not responsible for any Warranty for injuries to persons, damage to property, Loss of profit or any other contingent or special damages whatsoever.  NO warranty is given to any product that has been subject to negligence, abuse, accident, misapplcation, tampering or alteratons.  Nor shall it apply to products damaged by acts of God, War, Civil insurrecton, improper installaton, operation, maintenance or storage, or other than any normal application, use or servce.  This also includes operatonal failure caused by corrosion, rust or other foreign materials in the system in which they are utilised, or operation at pressure in excess of recommended maximums.

RETURNS & EXCHANGES If you return a stock item to us within 14 days, in perfect condition, complete with the original packing, we will be happy to exchange or refund it. All goods must be returned in the original packaging and in the same new condition in which they were received. Please pack items carefully to avoid damage and enclose the invoice (or a copy of it) along with details of your requirements. Please send return parcels by traceable post or courier, as we will not be held responsible for any returned items that go missing in transit. All carriage costs will be payable by the customer when exchanging items where the incorrect size has been ordered. Return carriage will only be reimbursed where goods are proved to be faulty or supplied incorrectly.

REFUNDS A refund (less postage and packing) will be provided on any stock item returned to us in the original packaging, unsoiled, within 14 days.

CANCELLATIONS Where cancellation has been requested after your card has been charged a £2.00 handling charge will apply to the refund. If the order has already been despatched the same terms apply as for returned items and the postage will not be refunded. Any orders for products specifically made or obtained to your requirements cannot be cancelled once processed.

USE OF THE ONLINE SHOP. Please ensure that your account details and passwords remain confidential. You will be responsible for all activities occurring under your account and password. Parquip Ltd reserves the right to edit or remove content, refuse access to the online shop or cancel orders at our discretion.

‘QUESTION ABOUT PRODUCT’ This feature can be found under every product on the online shop. It allows you to directly ask us a question regarding the product. Please allow 2 or 3 days for a response.

‘RECOMMEND PRODUCT’ This feature allows you to forward details of a product, along with a link directly to the product, to your friends via email.

COPYRIGHT All content on this website is the property of Parquip and is protected by UK copyright laws. You may not extract, copy, reproduce or use any content of the website without the written consent of Parquip Ltd.

Every effort has been made to ensure that this information is correct, but Parquip Ltd has the right to amend or change it without notice.  This information is for general use only and Parquip Ltd cannot be held responsible for damage or injury however caused.